What Happens If You Lose Your Laos eVisa Approval Letter?
The Laos eVisa is an essential document and must be presented at the time of immigration check upon arrival in Laos. If you lose it, then there are many ways to recover it again. Read on to learn about the available ways to recover a Laos eVisa and travel without any stress.
Consequences of Losing Your Laos eVisa
Boarding Denial
Airlines may refuse boarding if you cannot provide the required visa documents.
Immigration Issues
Immigration officers will be unable to complete your eVisa entry checks without the approval.
Entry Refusal
You may be refused entry if you cannot present your eVisa approval and required documents.
How to Recover a Lost Laos eVisa?
If your Laos eVisa approval is lost, you can recover it by using any of the following option:
Option 1: Check Your Registered Email
Search the email account used for your Laos eVisa application. Check your inbox, spam, junk, and deleted items folder to find the original approval email and its attachment to download the Laos eVisa again.
Option 2: Contact Laos eVisa Support
If you cannot recover the approval with the first option, then contact the Laos eVisa support and provide the following details to expedite the assistance:
- Your full name (as it appears on your passport).
- Passport number.
- Application reference number (if available).
- The email address used during the application process.
Note: After recovering the Laos eVisa approval, print it out and carry it during your travel to Laos to present it to the immigration.
- What if I lose the eVisa approval letter while traveling in Laos?
Once you’ve entered Laos, the approval letter is no longer needed. However, keep your passport and entry stamps safe, as these are required for your stay and exit.
- How long does it take to recover the eVisa approval letter?
If you contact the eVisa support team promptly, recovery can typically be resolved within 24-48 hours
- What should I do if I can’t access the Laos eVisa portal?
If you face technical issues, contact the eVisa support for assistance. Provide your passport details and application ID to speed up the process.
Can You Enter Laos Without Your Approval Letter?
No. Travellers entering Laos using an eVisa must present a printed approval together with the passport used during their application. Without the letter, you will be unable to complete immigration checks even if your application has been approved.
If recovery is impossible, check whether you qualify for a Visa on Arrival.
How to Avoid Losing Your Laos eVisa Approval Letter?
- Keep a printed copy: Carry at least one clearly printed Laos eVisa approval with your passport.
- Save a digital backup: Store the PDF securely on your phone or in cloud storage so you can print another copy if necessary.
- Check before departure: Confirm that your approval letter is readable, valid and matches your passport information.
Content Disclaimer: While this information was last updated in October 2026, we strongly suggest confirming all travel details with the appropriate governmental agencies, embassies, and airlines.
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I’m an Australian traveler heading to Vientiane soon. My phone was stolen yesterday, which had my digital PDF copy of the eVisa letter, and I don't have a backup device with me. If I manage to find an internet cafe to log into the eVisa portal and reprint it, will the system allow me to download the letter onto a public computer safely, or does the portal block downloads from unrecognized IP addresses for security reasons?